1. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once dispatched.

2. Shipping Carriers

• DHL
• Royal Mail
• The carrier will be assigned based on your delivery destination and the shipping method selected at checkout.

3. Shipping Destinations

We ship globally. Some regions may have restrictions or customs requirements. If we cannot ship to your address, we will notify you promptly.

4. Shipping Costs

• Calculated at checkout based on destination and weight
• Displayed in EUR (Euro)
• Non-refundable unless caused by our error

5. Estimated Delivery Times

• Europe: 3–7 business days (DHL) / 5–10 business days (Royal Mail)
• Rest of World: 7–14 business days
• Delays may occur due to customs clearance or local carrier operations

6. Customs, Duties & Taxes

Customers are responsible for any customs duties, import taxes, or clearance fees. We cannot control or predict these charges.

7. Order Tracking

After shipping, you will receive an email with carrier details and tracking number. Tracking may take 24–48 hours to activate.

8. Lost or Damaged in Transit

• Lost packages: please contact the carrier first, then reach out to us within 7 calendar days of the estimated delivery date
• Damaged items: provide clear photo proof within 7 calendar days of receipt
• We will arrange a replacement or full refund once the issue is confirmed

9. Incorrect Shipping Address

Customers are responsible for providing accurate address details. If you need to modify your shipping address after placing an order, please contact us immediately. While we will do our best to accommodate address changes, we cannot guarantee modifications once the parcel has been dispatched. Returned parcels due to incorrect addresses may incur reshipment fees.

10. Failed Delivery Attempts

• If delivery fails due to the recipient's absence or refusal to accept the parcel, the package may be returned to us
• Original shipping cost is non-refundable
• If you wish to have the order reshipped, additional shipping fees will apply
• If you prefer a refund instead of reshipment, the product cost will be refunded (shipping cost deducted) upon the package's return

11. Shipping Restrictions

We do not ship to P.O. boxes or APO/FPO addresses in some cases. If your selected destination is unavailable for shipping, we will contact you to discuss alternative arrangements or cancel your order with a full refund.